Terms and conditions
# Terms and conditions — Benjamim
**1. Shop details**
The Benjamim online shop, available at www.benjamim.pt, is operated by Lúcia Alexandra Vasquez Azevedo Monteiro, Tax Identification Number (NIF) 194080943, with its registered office or place of business at Rua de St. António 58, Guimarães. Contact details: loja@benjamim.pt and 915909885.
**2. Products and prices**
The product specifications, images and prices are shown on the relevant pages. Prices are in euros and include applicable taxes. The delivery cost is shown before the order is confirmed. If a product ordered is unavailable, we will contact the customer to propose a solution or refund the amount paid.
**3. Orders and payment**
You can make a purchase without creating an account by providing a valid email address and the necessary delivery details. Once the order is placed, we will send a confirmation by email. Payment can be made via PayPal, MB WAY or bank transfer, depending on the options available at the time of purchase. For orders paid by MB WAY or bank transfer, payment is confirmed upon receipt of the funds.
**4. Dispatch and delivery**
You can choose between standard or express post. The price for each option is shown before you confirm your purchase. Your order will be sent to the address you provide. Unless otherwise agreed with the customer, delivery will be made within a maximum of 30 days after the contract is concluded. If there is a problem with delivery, please contact loja@benjamim.pt.
**5. Returns and right of withdrawal**
The consumer may withdraw from the purchase, without giving any reason, within 14 days of receiving the product. To exercise this right, they must clearly communicate their decision to loja@benjamim.pt, stating the order number, or use the template at the end of these terms.
After notifying us of their withdrawal, the consumer must return the product within 14 days to **[return address]**. The direct cost of the return is borne by the consumer. We will refund any payments received, including the standard delivery charge initially paid, within the statutory period of 14 days following notification of withdrawal. We may wait for receipt of the product or proof of its dispatch before issuing the refund. The refund will be made via the same payment method, unless expressly agreed otherwise.
**6. Warranty and complaints**
Products are covered by statutory warranty rights of conformity. To report a fault or make a complaint, please contact loja@benjamim.pt and quote your order number. You may also use the Electronic Complaints Book at www.livroreclamacoes.pt.
In the event of a consumer dispute, you may refer the matter to the **Vale do Ave Consumer Dispute Arbitration Centre / Arbitration Tribunal (TRIAVE)**, at www.triave.pt, without prejudice to other
**1. Shop details**
The Benjamim online shop, available at www.benjamim.pt, is operated by Lúcia Alexandra Vasquez Azevedo Monteiro, Tax Identification Number (NIF) 194080943, with its registered office or place of business at Rua de St. António 58, Guimarães. Contact details: loja@benjamim.pt and 915909885.
**2. Products and prices**
The product specifications, images and prices are shown on the relevant pages. Prices are in euros and include applicable taxes. The delivery cost is shown before the order is confirmed. If a product ordered is unavailable, we will contact the customer to propose a solution or refund the amount paid.
**3. Orders and payment**
You can make a purchase without creating an account by providing a valid email address and the necessary delivery details. Once the order is placed, we will send a confirmation by email. Payment can be made via PayPal, MB WAY or bank transfer, depending on the options available at the time of purchase. For orders paid by MB WAY or bank transfer, payment is confirmed upon receipt of the funds.
**4. Dispatch and delivery**
You can choose between standard or express post. The price for each option is shown before you confirm your purchase. Your order will be sent to the address you provide. Unless otherwise agreed with the customer, delivery will be made within a maximum of 30 days after the contract is concluded. If there is a problem with delivery, please contact loja@benjamim.pt.
**5. Returns and right of withdrawal**
The consumer may withdraw from the purchase, without giving any reason, within 14 days of receiving the product. To exercise this right, they must clearly communicate their decision to loja@benjamim.pt, stating the order number, or use the template at the end of these terms.
After notifying us of their withdrawal, the consumer must return the product within 14 days to **[return address]**. The direct cost of the return is borne by the consumer. We will refund any payments received, including the standard delivery charge initially paid, within the statutory period of 14 days following notification of withdrawal. We may wait for receipt of the product or proof of its dispatch before issuing the refund. The refund will be made via the same payment method, unless expressly agreed otherwise.
**6. Warranty and complaints**
Products are covered by statutory warranty rights of conformity. To report a fault or make a complaint, please contact loja@benjamim.pt and quote your order number. You may also use the Electronic Complaints Book at www.livroreclamacoes.pt.
In the event of a consumer dispute, you may refer the matter to the **Vale do Ave Consumer Dispute Arbitration Centre / Arbitration Tribunal (TRIAVE)**, at www.triave.pt, without prejudice to other